Terms and conditions

Terms and Conditions of Travel Jinni

1. Introduction

1.1 Welcome to Travel Jinni, a UK-based company located in London, England. These Terms and Conditions ("Terms") govern your use of the Travel Jinni services, which offer a payment solution for group travellers and Travel Agents.

1.2 By registering for, accessing, or using our services, you agree to be bound by these Terms, forming a legally binding agreement between you and Travel Jinni.

2. Services Description

2.1 Travel Jinni provides a platform for group travellers to collect, manage, and track payments for group travel arrangements. Our services facilitate group payment collection, enabling travellers to initiate and finalize group travel commitments efficiently.

2.2 We also offer services to Travel Agents, allowing them to accept and manage payments from group travellers, aiding in the conversion of group leads into confirmed bookings.

3. User Registration and Obligations

3.1 To use Travel Jinni's services, users must register and create an account, providing accurate and current information. Users must maintain the confidentiality of their account information and are responsible for all activities under their account.

3.2 Users agree to use Travel Jinni's services solely for lawful purposes and in compliance with all applicable laws and regulations. Any misuse or unauthorized use of the service may result in account termination and legal action.

4. Payment, Fees, and Financial Transactions

4.1 Travel Jinni may charge fees for certain transactions or services. All fees will be disclosed at the time of the transaction and are subject to change. Users are responsible for all charges, fees, duties, taxes, and assessments arising out of the use of our services.

4.2 Payment processing services for Travel Jinni are provided by third-party payment processors. Users must comply with the terms and conditions of these processors and are responsible for any fees charged.

5. Cancellation, Refund, and Dispute Resolution Policy

5.1 Cancellations of transactions may be subject to specific conditions set forth by Travel Jinni and/or the lead traveller and/or Travel Agent involved. Users should review these conditions before making a transaction.

5.2 Refunds, if applicable, will be processed in accordance with Travel Jinni's refund policy. This policy will detail the circumstances under which refunds are available and the process for requesting a refund.

5.3 In the event of a dispute, users should first contact Travel Jinni's customer service. If the dispute is not resolved, it may be escalated to an appropriate legal or arbitration process, as detailed in these Terms.

6. Data Protection and Privacy

6.1 Travel Jinni is committed to protecting the privacy and security of our users' personal information. Our Privacy Policy, which is part of these Terms, outlines our practices regarding the collection, use, and protection of personal data.

6.2 Users have certain rights concerning their personal data, including the right to access, correct, and request the deletion of their personal data. Users can exercise these rights by contacting Travel Jinni.

7. Limitation of Liability and Disclaimer of Warranties

7.1 To the extent permitted by law, Travel Jinni disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Travel Jinni does not warrant that the services will be uninterrupted or error-free.

7.2 Travel Jinni shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or the inability to use the services.

8. Governing Law and Dispute Resolution

8.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

8.2 Any disputes arising out of or in connection with these Terms will be resolved by arbitration in London, England, in accordance with the rules of the London Court of International Arbitration.

9. Amendments to Terms

9.1 Travel Jinni reserves the right to modify these Terms at any time. Users will be notified of significant changes through the email address associated with their account or through a prominent notice on our website.

9.2 Continued use of the services after such changes will constitute acceptance of the new Terms.

10. Contact Information

10.1 For any questions, concerns, or disputes regarding these Terms, users can contact Travel Jinni at the address provided above or through our customer support channels.

11. Acknowledgement

11.1 By using Travel Jinni's services, users acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions.